This Privacy Policy explains how Dark Green Trading (“we”, “us” or “our”) may collect, use and protect personal information when you visit our website or contact us regarding our services.
1. Information we may collect
We may collect information you voluntarily provide, including your name, company name, business email, telephone number, country, product requirements and the contents of your enquiry. Technical information such as IP address, browser type, device information and website usage data may also be collected through essential logs or analytics tools used on the website.
2. How we use information
Information may be used to respond to enquiries, evaluate trade requirements, provide requested information, communicate about potential or existing business relationships, maintain website security, improve website performance and meet applicable legal or regulatory obligations.
3. Customer support chat and communications
If customer-support chat, email or another messaging channel is made available, we may collect the contact details, message content, files and product or order information you choose to provide. These records may be used to answer questions, investigate service issues, maintain continuity between support conversations, improve support quality and protect against misuse.
Support messages should not contain passwords, one-time codes, complete payment-card details or other information that is not required to handle the enquiry. Chat availability and response times may vary, and a support conversation does not by itself create a binding commercial agreement.
4. Encryption and secure transmission
Where supported by the website and selected communication provider, information transmitted between your browser and the service is protected using HTTPS and Transport Layer Security (TLS). TLS helps prevent information from being read or modified while it travels across the internet. It does not mean that every support message is end-to-end encrypted, and no method of electronic transmission can be guaranteed to be completely secure.
If a third-party live-chat or communication service is enabled, that provider may process message and technical data under its own security measures and privacy terms. The actual provider should be identified in the published version of this policy.
5. Data-security safeguards
We aim to apply safeguards appropriate to the nature of the information handled. These may include access controls, account authentication, restricted staff access, secure hosting, software updates, backups, logging and monitoring, malware protection, and procedures for reviewing suspected security incidents.
Access to enquiry and support information should be limited to authorised personnel and service providers who need it for legitimate business purposes. Safeguards are reviewed as services and risks change; however, no website, storage system or communication channel can eliminate every security risk.
6. Cookies and analytics
The website may use essential cookies required for operation and, where enabled, analytics cookies that help us understand website usage. Support-chat tools may also place cookies or local-storage identifiers to maintain a conversation or recognise a returning browser. A consent notice should be provided where required by applicable law. You can also manage cookies through your browser settings.
7. Sharing of information
We do not sell personal information. Information may be shared with website hosts, email or chat providers, security vendors, professional advisers, logistics partners or trade partners when reasonably necessary to respond to a request, secure the website or perform an agreed service. It may also be disclosed where required by law.
8. Data retention and deletion
Enquiry, email and support-chat records are retained only for as long as reasonably necessary to manage the conversation, maintain business records, resolve disputes, prevent abuse or satisfy legal obligations. Retention periods may differ according to the type of information and whether the enquiry develops into a commercial relationship. Information that is no longer required should be deleted or anonymised in accordance with applicable procedures.
9. Security incidents
If we become aware of a security incident affecting personal information, we will assess the incident, take reasonable containment and remediation steps, and provide notices to affected individuals or authorities where required by applicable law.
10. Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction or objection concerning your personal information. You may also withdraw consent where processing relies on consent. A request may require reasonable identity verification before information is disclosed or changed.
11. International processing
Because our work may involve international trade and online service providers, information may be processed in countries other than your own. Appropriate contractual, organisational or legal measures should be used where required by applicable data-protection law.
12. Third-party links and services
Our website may link to third-party websites or use external chat, hosting, analytics or communication services. We are not responsible for the independent privacy practices or content of those services. You should review their policies before providing sensitive information.
13. Changes to this policy
We may update this policy when our services, security practices or legal responsibilities change. The updated date will be shown at the top of this page.
14. Contact
Questions, security concerns or privacy requests may be sent to admin@darkgreen.in. General support enquiries may be sent to support@darkgreen.in or by post to Dark Green Trading, HUDA Market, Haryana, India.
Publication note: This general website copy is not legal advice. It should be reviewed against the company’s actual practices and the laws applying to its location and customers.